Refund Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our consulting services.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Your name and surname
Email address
Contact number
Business name and details
Any information you submit through contact forms, emails, or enquiries

We do not knowingly collect personal information from children.

3. How We Use Your Information

Your personal information is used solely for legitimate business purposes, including:

Responding to enquiries and communication
Providing consulting services
Scheduling consultations or meetings
Sending relevant business-related information
Improving our services and website experience

We will never sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing

We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA). Information is processed only when necessary, relevant, and with your consent or another lawful basis.

5. Information Sharing

Your personal information will only be shared:

When required to provide a service you have requested
If legally required to do so
With trusted service providers who assist in operating the website or business (and only where necessary)

All third parties are required to protect your information and use it only for the intended purpose.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Regulator of South Africa

8. Cookies and Website Usage

This website may use cookies or similar technologies to improve user experience and website functionality. Cookies do not collect personally identifiable information unless you choose to provide it.

You may disable cookies through your browser settings if you prefer.

9. External Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.